Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sagisa’s relationship with you in relation to this website.


The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Sagisa’s prior written consent. 

 

RETURN AND EXCHANGE POLICY:

Subjected to the below terms, we want you to be happy with your purchase. If you are not completely satisfied, you can log to return the product to us and we will either repair, replace it or credit your account.

 

Kindly note that certain parts of this policy do not apply to damaged or used products which is indicated in relevant sections below!!

 

To receive quick/fast process you need to ensure the following when you return the products:

-Make sure that you include all accessories and parts that were sold with the product.

-The products are in its original packaging and sealed properly.

 

Failure to abide to the above requirements could delay the processing of your request or even result in declining your return log.

 

Cancellation of the order:

-you log a return on the Website within 24hrs of delivery to you

-Make sure it is undamaged and unused, with the original packaging

 

Failure to return all the items sold with the product (regardless of whether it is a repair/exchange) may result in the following:

     We are entitled to reject the returned product

OR

     The company can estimate the value of the missing items then you can only be credited in respect of the returned item.

 

We do our best to ensure that the products we deliver to you are of a high quality and in good working order and without defects.

 

The below can/will not be regarded as defects and will not entitle you to return provided that:

-There is failure to follow guidelines/instructions on installation

-Faults resulting from negligence, incorrect usage of product/user abuse.

-Damage arising from failure to adequately care for product.

OR even returning items by mistake and you want them returned to you.

 

*Note that based on the above you may/will be held liable to reimburse the company for the cost of having to return the product to you or even the cost of collecting the product from you.

 

EXCHANGE:

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you (courier company can be held liable to collect & return).

Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 48 hours of such delivery by logging a return on the Website.

Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product within “10 days” of the return .

 

*Please note that we only refund to the payment method that you originally used

Scroll to Top