Privacy Policy

1. Detailed description of goods and/or services

Sagisa  is a business in the filtration, separation and clarification industry that offers various filtration solutions to our customers.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2- 3 days and delivery confirmed by booking number and the use of Courier It.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Sagisa is subject to availability. In cases of unavailability, Sagisa will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

5. Customer Privacy policy

Sagisa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted

Payment may be made via Visa and MasterCard.

7. Card acquiring and security

Card transactions will be acquired for Sagisa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Sagisa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Sagisa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Sagisa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Email: residential@sagisa.com
Phone: 011 787 0355
Adress:
2 Susman Avenue
Blairgowrie
Gauteng
2194
South Africa

12. Variation

Sagisa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by a private company based in South Africa trading as Sagisa Process Engineering and with registration number 2005/015586/07 and  Directors: Mr. G.J. Slabbert; Mr. S.A. Hussain Shah.

14. Sagisa contact details
Email: residential@sagisa.com
Phone: 011 787 0355
Adress:
2 Susman Avenue
Blairgowrie
Gauteng
2194
South Africa

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

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